Refund Policy

1. Introduction

At VisaZest, we strive to provide professional visa consultation and application assistance services. This Refund Policy outlines the circumstances under which refunds may or may not be provided for services purchased through our website or directly from our team.

2. Service-Based Nature of Fees

The fees charged by VisaZest are primarily for consultation, documentation review, application preparation, and processing assistance. These services involve professional time and resources and are generally non-refundable once the service process has begun.

3. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Visa applications are refused, rejected, or denied by any embassy, consulate, immigration authority, or government agency.
• The applicant decides to withdraw the application after services have commenced.
• Incomplete, incorrect, misleading, or fraudulent information is provided by the applicant.
• The applicant fails to provide required documents within the specified timeframe.
• Changes in immigration laws, visa regulations, government policies, or eligibility requirements affect the application outcome.
• Processing delays caused by embassies, consulates, immigration authorities, or third-party service providers.

4. Government and Third-Party Fees

Any government fees, embassy fees, visa application charges, biometric fees, courier fees, translation fees, medical examination charges, or third-party service fees are strictly non-refundable unless otherwise specified by the respective authority or service provider.

5. Eligible Refund Requests

In limited circumstances, VisaZest may consider a refund request if:

• The service has not yet commenced.
• A duplicate payment was made due to a technical or processing error.
• A payment was received incorrectly and no service was provided.

Any approved refund will be processed at the sole discretion of VisaZest after reviewing the specific circumstances of the request.

6. Refund Request Procedure

To request a refund, customers must submit a written request containing:

• Full Name
• Contact Details
• Payment Information
• Reason for Refund Request
• Supporting Documentation (if applicable)

Refund requests should be submitted through our official communication channels or contact page.

7. Refund Processing Time

If a refund request is approved, the refund will generally be processed within 7 to 14 business days. Actual credit timelines may vary depending on the payment method, bank, or financial institution involved.

8. Chargebacks and Disputes

Customers are encouraged to contact VisaZest directly to resolve any payment-related concerns before initiating a chargeback or payment dispute through their bank or payment provider.

9. Changes to This Policy

VisaZest reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact our support team through the contact information available on our website.

Effective Date: 21 July 2026